Terms & Condition

Terms and Conditions

Welcome to Umber Holidays. By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully before booking any travel services with us.

1. Booking & Confirmation

All bookings are subject to availability at the time of confirmation. Confirmation is issued only after receiving the required deposit or full payment, depending on the package and travel date.

2. Payments

Payments can be made via online transfer, UPI, credit/debit cards, or cash (in selected cities). Full payment must be received before the commencement of the tour. Umber Holidays reserves the right to cancel any booking not paid in full before the travel date.

3. Cancellations & Refunds

Cancellation policies vary depending on the destination and type of service. Specific terms will be provided with each booking. Refunds (if applicable) will be processed within 10–15 working days from the date of cancellation. Some bookings (e.g., non-refundable hotel or flight fares) may not be eligible for a refund.

4. Changes by the Customer

Requests for changes to the itinerary must be made in writing and may incur additional costs. All changes are subject to availability and approval by suppliers.

5. Travel Documents

It is the responsibility of each traveler to ensure all required travel documents (passports, visas, permits, etc.) are valid and available. Umber Holidays is not liable for any costs or losses incurred due to missing or invalid documentation.

6. Pricing & Inclusions

All prices quoted are in INR and are subject to change without prior notice due to fluctuations in taxes, fuel prices, or currency rates. Package inclusions and exclusions will be clearly mentioned in your booking invoice or itinerary.

7. Customer Responsibilities

You agree to conduct yourself in a respectful and lawful manner during the tour. Any damage to property or disruption caused to other guests or service providers may result in additional charges or removal from the trip without refund.

8. Inbound Tour - For Foreign Nationals, NRI, PIO, OCI Visiting India

All correspondence regarding tours and travel services should be addressed to Umber Holidays. All foreign nationals require a valid Tourist VISA to visit India. Visit www.indianvisaonline.gov.in for details. Tourist Visa on Arrival (e-Tourist visa) is available for passport holders of certain countries. Details at e-Tourist Visa Info.

Booking confirmation is subject to receipt of deposit/full payment. Cancellation and refund policies apply as per booking confirmation. Additional charges may apply during peak seasons, special events, or for special train journeys.

9. Outbound Tour - For Indian Nationals Traveling Abroad

Indian nationals are responsible for obtaining valid passports, visas, and complying with immigration regulations of destination countries. Umber Holidays provides assistance but does not guarantee visa approvals. Travel insurance is highly recommended to cover cancellations, medical emergencies, and other unforeseen events.

All bookings require minimum deposit of 25% or full payment for certain services. Balance payment must be made 15 days prior to departure. Cancellation charges vary by destination and time of cancellation, with no refunds for last-minute cancellations or no-shows.

Flight, hotel, or special event bookings during peak seasons require full payment at booking. Umber Holidays is not liable for delays, cancellations, or changes caused by airlines, hotels, or third-party service providers.